RETURN POLICY

our conditions for returns:

You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.

For refurbished products, you must return the product within 48 Hours of receipt of shipment.

Product is unused, in original unbroken packaging and includes all tags

Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:

products that have been used or damaged by you or are not in the same condition as you received them;

any consumable product which has been used or installed;

products with tampered or missing serial numbers; or

Contacting Us (arrange a Return). You may contact us through email, social media or live chat on the Site, or by calling our call centre on +15713976838 (USA) / Email: info@concordtradingllc.com

1. Your Refund:
   1. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
      1. if the products are faulty or not as described on our Site; or
      2. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

      In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

      For products not delivered, you will receive a full refund if you cancel the order.

2. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
   1. if you paid by credit/debit card, we will refund by credit/debit card direct.
3. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
   1. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
   2. if you have cancelled your order before shipping, an automated refund will be provided back to you.